Effective Date: 1 January 2025
Version 2.0
We appreciate your trust in Layers 3D Printing and Modeling (“we,” “our,” or “us”). Protecting your personal information is our priority. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, purchase 3D printing services, or interact with our products and support team.
By using our services or communicating with us, you consent to the practices described in this policy.
We collect several types of information to operate efficiently and enhance your experience with our services.
1.1 Personal Information — When you engage with us, we may collect your name, company name, email address, phone number, and billing or shipping details. This information is used to process your orders, deliver products, and provide customer support.
1.2 Usage Data — We may collect information such as IP address, browser type, device data, referral URLs, and site navigation patterns to improve website performance and optimize your experience.
1.3 Cookies and Tracking Technologies — Our website uses cookies, pixels, and analytics tools to understand user preferences and measure engagement. You can manage your cookie preferences through your browser settings or via our website’s consent banner.
1.4 3D Design and Printing Data — When you submit a 3D file or model, we temporarily store it for processing and printing. These files are used exclusively for completing your order and are deleted once the project is finalized, unless otherwise requested by you.
1.5 Automated Processing and Analytics — We may use AI-based tools and automated systems to analyze designs, service usage, or website data. These tools are employed only to improve quality, efficiency, and personalization — not for automated decision-making that impacts your rights.
Service Delivery: To process orders, complete payments, and provide technical or customer support.
Communication: To send order updates, transaction confirmations, and — where consented — promotional offers.
Analytics & Improvement: To evaluate website performance, detect technical issues, and enhance product quality.
Legal Compliance: To comply with applicable laws, regulations, or governmental requests.
Service Providers: We may engage trusted third parties for logistics, payment processing, or IT support, bound by confidentiality obligations.
Legal Authorities: We may disclose data if required by law or to protect our rights, safety, or property.
Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity under the same protection terms.
4.1 Data Retention — Personal and project data are retained only for as long as necessary to fulfill the purpose of collection, typically up to 120 days after project completion, unless legal or contractual requirements specify otherwise.
4.2 International Data Transfers — Your data may be processed or stored on secure servers outside the UAE. We ensure compliance with applicable data protection standards and safeguard mechanisms during such transfers.
4.3 Security Measures — We implement technical and organizational safeguards, including encryption, secure networks, and limited access controls, to protect your data from unauthorized access or misuse. However, no system is entirely immune to cyber risks, and users should remain cautious when transmitting data online.
Request access to the data we hold about you.
Request correction or deletion of inaccurate or outdated information.
Request data portability in a structured, machine-readable format.
Withdraw consent from marketing communications at any time.
Lodge a complaint with the UAE Data Office or your regional data authority.
To exercise these rights, contact us at info@3d-layers.com.
Our services are intended for users aged 13 and above. We do not knowingly collect data from minors. If you believe a child has provided us with information, please contact us immediately to remove such data.
We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be published on our website, with the updated effective date clearly displayed.
For inquiries regarding this Privacy Policy or your data rights, please contact:
Layers 3D Printing and Modeling
Email: info@3d-layers.com
Address: Abu Dhabi, United Arab Emirates